Mobile Messaging Terms & Conditions

Effective Date: 10/13/2025
Last Updated: 10/13/2025

St. Louis Heating and Air Conditioning (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, request services, or participate in our mobile messaging programs.

Information We Collect

We may collect the following types of information:

Personal Information: Such as your name, address, email, and phone number when you request service, sign up for promotions, or contact us.
Mobile Information: Your mobile number and communication preferences if you opt in to receive text messages from us.
Technical Information: Including IP address, browser type, and device data gathered automatically for analytics and website performance purposes.

How We Use Your Information

We use your information to:

Schedule and provide HVAC services.
Send service updates, appointment reminders, and promotional offers (if you have opted in).
Improve our website, customer experience, and communications.

We do not sell, rent, or share your mobile opt-in data or personal information with third parties for their marketing or promotional purposes.
We may share your information with trusted third-party vendors only as needed to operate our services (for example, appointment scheduling, text messaging, or marketing tools). These partners are contractually required to use your data solely for our business purposes and to protect it from unauthorized use.

By opting in to receive SMS or MMS messages from St. Louis Heating and Air Conditioning, you agree to the following terms:

Types of Messages

We offer two types of messaging programs:

Transactional Messages: Include service confirmations, appointment reminders, technician dispatch updates, or service-related notices.
Marketing Messages: Include promotions, offers, seasonal reminders, and other marketing communications.

You may opt in to one or both programs. Opting out of one program does not automatically remove you from the other.

Opt-In Methods

You may opt in by:

Providing your mobile number through our website or online forms.
Giving consent verbally to a technician or customer service representative.

Message frequency may vary.
Message and data rates may apply. Consent to receive text messages is not a condition of purchase.

Opt-Out & Help Instructions

You may opt out at any time.

To stop receiving messages, text STOP to the number you receive messages from. No further messages will be sent.
For assistance, text HELP or email stlheatingandac@gmail.com.

If you have multiple message subscriptions (such as marketing and service notifications), please note that opting out of one will not automatically opt you out of the others.

Third-Party Service Provider

Our text message services are administered by a third-party provider who uses your information solely to deliver these communications in accordance with this Privacy Policy. Your information is not shared or reused by this provider for any other purpose.

Carrier Disclaimers

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to your mobile carrier’s network availability and performance. Please contact your carrier for details on messaging rates and services.

Age Restrictions

You must be at least 18 years old to participate in our mobile messaging programs, or have the consent of a parent or guardian.

Campaign Registry Compliance

St. Louis Heating and Air Conditioning complies with all Campaign Registry and CTIA guidelines.
We do not disclose or share text message opt-in, consent, or origination data with any third parties, except as necessary to operate our messaging program.

Release of Liability

By participating in our messaging program, you agree that St. Louis Heating and Air Conditioning and its service providers are not liable for:

Technical issues or service interruptions.
Failed, delayed, or misdirected message delivery.
Any damages resulting from participation in the program.

All messages and related services are provided “as is,” without warranties of any kind.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse.

Your Privacy Rights

You may request access to, correction of, or deletion of your personal information by contacting us at stlheatingandac@gmail.com. You may also withdraw consent for communications at any time using the opt-out methods described above.

Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top of this page indicates when changes were made. Updated versions will be posted on our website.